Customer Service
- Shipping & Delivery
- We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days. We often are able to make same day shipments for no additional charge. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the customer by the next business day. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together to lower the shipping charges. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.
- Shipments are sent out UPS from our central warehouse location in Boise, Idaho 83705. UPS charges a $12 correction fee if they have to adjust anything on the shipping label (ie - Street Number, Zip Code, etc.). If this fee is incurred by Trinity Survival, we will be passing it onto you unless the error was made on our part.
- Privacy & Security
- We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- Returns & Replacements
- Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, Trinity Survival will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. Trinity Survival will NOT accept any returns for any shipments outside the continental United States
- .Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.
- Ordering
- After completion of order buyer will recieve an email confirmation from Trinity Survival. We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days.
- On large orders of survival kits we may require a lead time. We also may require a lead time for large product orders as well.
| Number of Kits |
|
Business Days for Production |
| 10-100 |
|
5-15 |
| 101-1000 |
|
10-45 |
| 1001+ |
|
45-60 |
The above figures represent estimates. If something occurs out of our control which delays the shipment, Trinity Survival will not be held responsible. Shipping times vary depending on the destination of the products.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
- Payment, Pricing & Promotions
- Orders from Trinity Survival can be paid for using a valid debit/credit card (Visa, Mastercard, or American Express) in our secure payment gateway. We also accept Pay Pal .
- Viewing Orders
- Updating Account Information
